Terms of Service

1. Agreement to Terms

These Terms of Service constitute a legally binding agreement made between you, whether personally or on behalf of an entity (“you”) and ShiftRova Pty Ltd (“Company”, “we”, “us”, or “our”), concerning your access to and use of the ShiftRova.com website as well as any other media form, media channel, mobile website or mobile application related, linked, or otherwise connected thereto (collectively, the “Site”).

By accessing the Site, you agree that you have read, understood, and agree to be bound by all of these Terms of Service. IF YOU DO NOT AGREE WITH ALL OF THESE TERMS OF SERVICE, THEN YOU ARE EXPRESSLY PROHIBITED FROM USING THE SITE AND YOU MUST DISCONTINUE USE IMMEDIATELY.

2. Software as a Service (SaaS) License

Subject to your compliance with these Terms, we grant you a limited, non-exclusive, non-transferable, non-sublicensable license to access and use the ShiftRova platform for your internal business operations. You may not:

• Reverse engineer, decompile, or disassemble the software.
• Resell, lease, or distribute the software to third parties.
• Use the software to create a competitive product or service.
• Attempt to bypass or circumvent any security measures or usage limits.

3. User & Organization Accounts

You are responsible for maintaining the confidentiality of your account credentials (passwords, 2FA tokens) and are fully responsible for all activities that occur under your account. You agree to immediately notify ShiftRova of any unauthorized use of your account or any other breach of security. ShiftRova will not be liable for any loss or damage arising from your failure to comply with this section.

4. Subscriptions, Fees, and Payment

ShiftRova operates on a subscription billing model. Fees are billed in advance on a monthly or annual basis and are non-refundable. We reserve the right to change our prices at any time, but we will provide at least 30 days notice before applying any changes to your active billing cycle.

Failure to pay subscription fees may result in the immediate suspension or termination of your organization's access to the Services.

5. Employment Law & Compliance Disclaimer

While ShiftRova provides tools, award interpretation calculators, and compliance tracking mechanisms intended to assist with workforce management, ShiftRova does not provide legal, tax, or HR advice.

It is the sole responsibility of the Organization Administrator to ensure that all scheduling, payments, penalty rates, and fatigue management strictly comply with all local, state, and federal labor laws governing their jurisdiction. ShiftRova accepts no liability for fines, wage disputes, or legal action brought against your organization by employees or regulatory bodies due to misconfigurations or misuse of the platform.

6. Limitation of Liability

IN NO EVENT WILL WE OR OUR DIRECTORS, EMPLOYEES, OR AGENTS BE LIABLE TO YOU OR ANY THIRD PARTY FOR ANY DIRECT, INDIRECT, CONSEQUENTIAL, EXEMPLARY, INCIDENTAL, SPECIAL, OR PUNITIVE DAMAGES, INCLUDING LOST PROFIT, LOST REVENUE, LOSS OF DATA, OR OTHER DAMAGES ARISING FROM YOUR USE OF THE SITE.

7. Governing Law

These Terms shall be governed by and defined following the laws of New South Wales, Australia. ShiftRova Pty Ltd and yourself irrevocably consent that the courts of New South Wales shall have exclusive jurisdiction to resolve any dispute which may arise in connection with these terms.

8. Cookies

By accessing or using ShiftRova, you acknowledge that the platform uses strictly necessary and functional cookies to operate correctly. These cookies are required to maintain your authenticated session, protect against security threats, and remember your interface preferences. No advertising or third-party tracking cookies are used.

For full details on the specific cookies used and your options for managing them, please refer to our Cookie Policy (Section 5 of our Privacy Policy). Continued use of the ShiftRova platform constitutes your acceptance of this cookie usage.

9. Email Communications & Opt-out Policy

ShiftRova sends communications across four categories: Roster Notifications (shift changes, swap approvals, clock-in reminders), Team Announcements (manager broadcasts and news posts), Schedule Reminders (upcoming shift alerts and availability requests), and Promotions & Product Updates (new features, offers, and product news).

You may opt out of any of these categories at any time via your Account Profile page under “Email Preferences.”

Persistence after account deletion: Opt-out preferences are stored against your email address (not your account ID). These preferences are retained for a minimum of 3 years following account deletion. If you create a new account using the same email address, your previous opt-out settings will be automatically reinstated. You may contact us at privacy@shiftrova.com to request removal of retained opt-out records.

Essential communications: Certain security and account-related emails — including password reset requests, account verification, and critical security alerts — are considered essential and cannot be suppressed regardless of your email preference settings. These communications are necessary to maintain the security and integrity of your account.