Terms of Service

1. Agreement to Terms

These Terms of Service constitute a legally binding agreement made between you, whether personally or on behalf of an entity (“you”) and T3CHMAN Software Pty Ltd, the sole owner and operator of ShiftRova.com (“Company”, “we”, “us”, or “our”), concerning your access to and use of the ShiftRova.com website as well as any other media form, media channel, mobile website or mobile application related, linked, or otherwise connected thereto (collectively, the “Site”).

By accessing the Site, you agree that you have read, understood, and agree to be bound by all of these Terms of Service. IF YOU DO NOT AGREE WITH ALL OF THESE TERMS OF SERVICE, THEN YOU ARE EXPRESSLY PROHIBITED FROM USING THE SITE AND YOU MUST DISCONTINUE USE IMMEDIATELY.

2. Software as a Service (SaaS) License

Subject to your compliance with these Terms, we grant you a limited, non-exclusive, non-transferable, non-sublicensable license to access and use the ShiftRova platform for your internal business operations. You may not:

• Reverse engineer, decompile, or disassemble the software.
• Resell, lease, or distribute the software to third parties.
• Use the software to create a competitive product or service.
• Attempt to bypass or circumvent any security measures or usage limits.

3. User & Organization Accounts

You are responsible for maintaining the confidentiality of your account credentials (passwords, 2FA tokens) and are fully responsible for all activities that occur under your account. You agree to immediately notify ShiftRova of any unauthorized use of your account or any other breach of security. ShiftRova will not be liable for any loss or damage arising from your failure to comply with this section.

4. Eligibility & Young Workers

ShiftRova is a professional workforce management tool used by employers across hospitality, retail, healthcare, and other industries where young workers are lawfully employed. We do not impose an absolute minimum age restriction on the use of this platform, recognising that the lawful minimum working age varies across jurisdictions — including within Australian states and territories — and that many legitimate workplaces employ workers aged under 18.

Users under 18 years of age may use ShiftRova with the knowledge and consent of a parent or legal guardian. By using the platform, a user under 18 represents that their parent or guardian is aware of and consents to their use of the service. Parents and guardians who become aware of an under-18 account they have not consented to may contact us at privacy@shiftrova.com to request account review or removal.

Organization Administrators are solely responsible for ensuring that their use of ShiftRova — including the rostering and management of young workers — complies with all applicable employment laws, including but not limited to minimum working age, maximum hours, school-hours restrictions, and hazardous work prohibitions under the Fair Work Act 2009 (Cth), relevant state and territory legislation, and any equivalent laws in the jurisdiction in which the organization operates. ShiftRova accepts no liability for any breach of such laws.

5. Subscriptions, Fees, and Payment

ShiftRova operates on a subscription billing model. Fees are billed in advance on a monthly or annual basis and are non-refundable. We reserve the right to change our prices at any time, but we will provide at least 30 days notice before applying any changes to your active billing cycle.

Cancellation: You may cancel your subscription at any time through the Billing section of your organization settings. Cancellation takes effect at the end of your current billing period — you will retain full access to the platform until that date. No refunds or credits are issued for the unused portion of a billing period, and partial-month pro-rata refunds are not available.

Failure to pay subscription fees may result in the immediate suspension or termination of your organization's access to the Services.

6. Employment Law & Award Compliance

While ShiftRova provides tools, award interpretation calculators, and compliance tracking mechanisms intended to assist with workforce management, ShiftRova does not provide legal, tax, or HR advice.

The software is designed to facilitate your internal payroll and rostering processes, but it remains the sole responsibility of the Organization Administrator to ensure that all scheduling, payments, penalty rates, and fatigue management strictly comply with the Fair Work Act 2009 (Cth), National Employment Standards (NES), and any applicable Modern Awards or Enterprise Agreements.

ShiftRova accepts no liability for fines, wage underpayment claims, or legal action brought against your organization. Users are encouraged to seek independent legal advice to verify their award configurations within the platform.

7. Data Ownership & Portability

You retain all rights, title, and interest in and to the data you input into the Site (“User Data”). We do not claim ownership over any User Data. You grant us a non-exclusive, world-wide, royalty-free license to use, host, and process such data solely for the purpose of providing the Services to you.

You may export your raw shift data, timesheets, and staff lists at any time via the dashboard. Upon termination of your subscription, your data will be available for export for a period of 30 days, after which it may be permanently deleted in accordance with our data retention policy.

8. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW (INCLUDING THE AUSTRALIAN CONSUMER LAW), IN NO EVENT WILL WE OR OUR DIRECTORS, EMPLOYEES, OR AGENTS BE LIABLE TO YOU OR ANY THIRD PARTY FOR ANY INDIRECT, CONSEQUENTIAL, OR PUNITIVE DAMAGES. OUR TOTAL LIABILITY FOR ANY CLAIM ARISING UNDER THESE TERMS IS LIMITED TO THE TOTAL AMOUNT PAID BY YOU TO US IN THE 12 MONTHS PRECEDING THE CLAIM.

9. Dispute Resolution

In the event of any dispute, controversy, or claim arising out of or relating to these Terms, the parties agree to first attempt to resolve the matter through Good Faith Negotiation for a period of at least 30 days before initiating any formal legal proceedings.

10. Governing Law

These Terms shall be governed by and defined following the laws of South Australia, Australia. Both parties consent to the exclusive jurisdiction of the courts of South Australia for any litigation not resolved via negotiation.

11. Cookies & Data Privacy

Your use of the platform is also governed by our Privacy Policy, which details how we handle personal information and our use of strictly necessary and functional cookies. No third-party tracking or advertising cookies are utilized.

12. Email Communications & Opt-out Policy

ShiftRova sends communications across four categories: Roster Notifications (shift changes, swap approvals, clock-in reminders), Team Announcements (manager broadcasts and news posts), Schedule Reminders (upcoming shift alerts and availability requests), and Promotions & Product Updates (new features, offers, and product news).

You may opt out of any of these categories at any time via your Account Profile page under “Email Preferences.”

Persistence after account deletion: Opt-out preferences are stored against your email address (not your account ID). These preferences are retained for a minimum of 3 years following account deletion. If you create a new account using the same email address, your previous opt-out settings will be automatically reinstated. You may contact us at privacy@shiftrova.com to request removal of retained opt-out records.

Essential communications: Certain security and account-related emails — including password reset requests, account verification, and critical security alerts — are considered essential and cannot be suppressed regardless of your email preference settings. These communications are necessary to maintain the security and integrity of your account.

13. Modifications to Terms

We reserve the right to modify these Terms at any time. We will notify you of significant changes via email or through the platform. Your continued use of the service after such modifications constitutes your acceptance of the updated Terms.