Payment Failure Process
We understand payments can fail due to expired cards or insufficient funds. Here's exactly what happens and how to resolve it quickly.
Day 0 — Payment Fails
Your Org Admin receives an email notification with the outstanding amount and a link to update payment. Your account remains fully accessible.
Days 1–6 — Grace Period
Your account is still fully operational. You'll receive reminder notifications every few days. Please update your payment method to avoid service interruption.
Day 7 — Account Restriction
Org Admin access is suspended. Managers retain read-only access. Employees retain full access to their roster and timesheets. This ensures your team's operations aren't disrupted while the billing issue is resolved.
Day 14 — Full Suspension
All access is suspended until payment is resolved.
Resolving a Failed Payment
- Click the link in the payment failure email (or go to Settings → Billing).
- Update your payment method if needed.
- Click Pay Outstanding Balance. Access is restored within minutes.