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Workforce management for teams across industries. Plan rosters, review labour budgets and bring attendance and timesheets together.

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ShiftRova Help Centre

How can we help?

Guides, tutorials, and answers for every part of ShiftRova.

Search by topic or question — spelling mistakes and related terms are supported.

Browse by Category

Account & Security

Profiles, access, messages, passwords and account security.

  • Resetting Your Password
  • What to Do if Your Account is Locked
  • Setting Up Face ID / Touch ID (Biometric Login)
  • Updating Your Profile Information
  • Switching Between Organisations
View all 7 articles

Billing & Subscription

Billing, invoices, payment methods and account closure.

  • Understanding Your ShiftRova Subscription
  • What Happens When a Payment Fails
  • Cancelling Your Subscription

Documents & Training

Shared documents, acknowledgements, training records and compliance evidence.

  • Uploading Documents for Your Team
  • Creating Training Modules and Tracking Completion
  • Using the Compliance Tracker
  • Reading and Publishing Team News

Getting Started

Account setup, invitations and getting started with ShiftRova.

  • Adding ShiftRova to Your Phone and Signing In
  • Understanding User Roles & Permissions
  • How to Invite Your Team
  • Setting Up Your Organisation Profile
  • Starting Your $1 Trial, Signup & Coupon Codes
View all 10 articles

Leave & Availability

Request time off, record availability and review team requests.

  • Submitting a Leave or Time Off Request
  • Approving or Declining Leave and Availability Requests

Payroll & Payments

Pay settings, payroll details and exports for your payroll process.

  • How to Update Your Bank & Superannuation Details
  • Finding Your Payslips and Pay Records
  • Setting Employee Pay Rates
  • Exporting Payroll Data for Your Accountant
  • How to Find an Organisation Award and Employee Pay Rate

Scheduling & Roster

Build and publish rosters, arrange cover and review planned labour costs.

  • Building Your First Roster
  • How Shift Swapping Works
  • Editing & Deleting Shifts
  • Setting Employee Availability
  • Syncing Your Roster with Google, Apple or Outlook Calendar
View all 9 articles

Time & Attendance

Clock actions, attendance, breaks and timesheet review.

  • Clocking In & Out
  • Approving Timesheets
  • Configuring GPS Geofencing
  • Breaks, Paid Hours and Overtime Review
  • Checking Attendance and Clocking Staff In or Out
View all 8 articles

Most Popular Articles

#1Time & Attendance

Clocking In & Out

Record your hours from Dashboard, allow GPS when required and get help with forgotten clock-ins or clock-outs.

Read
#2Account & Security

Resetting Your Password

Recover your account with the email verification code, choose a new password, and sign in again.

Read
#3Scheduling & Roster

Building Your First Roster

Choose a location, add draft shifts, check costs and publish with the notification options you select.

Read
#4Leave & Availability

Submitting a Leave or Time Off Request

Submit single-day or multi-day unavailability and check whether it is pending or approved.

Read
#5Time & Attendance

Approving Timesheets

Review actual hours, resolve missed records, and approve individual or filtered Pending timesheets.

Read
#6Scheduling & Roster

How Shift Swapping Works

Post a giveaway or swap, review eligible offers and follow any required manager approval.

Read
#7Payroll & Payments

How to Update Your Bank & Superannuation Details

Submit bank, tax, and superannuation changes for approval and track their status in Profile.

Read
#8Getting Started

Adding ShiftRova to Your Phone and Signing In

Add a ShiftRova home-screen shortcut on iPhone or Android, set up your invited account and sign in.

Read
#9Account & Security

What to Do if Your Account is Locked

Tell a temporary sign-in lockout apart from required onboarding or overdue organisation billing, and follow the right recovery steps.

Read