Keep in touch with your team

Messages is available when your organisation grants messaging access. Conversations and unread counts belong to your account and organisation.

Step 1: Choose a conversation

Select Messages in the sidebar.
Choose a person for a direct message, or a channel for a group conversation. Use the contact search to find a name or channel.
All Staff is the general team channel. The Managers channel is for Managers and Admins. Custom channels appear according to membership and management access.

Step 2: Send your message

Type your message in the selected conversation.
Select the send button and check that your message appears in the conversation.

Step 3: Clear unread messages by reading them

The number beside Messages in the sidebar counts unread incoming messages. Larger totals display as 99+.
Open the relevant conversation and view its latest messages. Read status is saved when the conversation is visible.
Opening only the contact list on mobile does not mark a conversation read. Background tabs also do not clear unread messages.

For Managers and Admins: create a channel

Select the create-channel button beside the channels heading.
Enter a Channel name, choose its Members, then select Create.

If the unread number stays visible

Check your connection and reopen the conversation. A failed read-status save leaves the messages unread so they are not lost. Older conversations may initially appear unread until opened.

For announcements rather than chat, see Reading and Publishing Team News.